3xxw Privacy Policy

3xxw, operating the online betting and casino entertainment platform accessible at https://3xxw.io, acts as the data controller for all personal data collected from players and visitors to the platform. As data controller, 3xxw determines the purposes and means by which personal data is processed.

All enquiries, access requests, rectification requests, or complaints relating to the handling of personal data by 3xxw should be directed to our support team at [email protected] (plain text — not a clickable link). 3xxw will respond to all data-related enquiries within a reasonable timeframe and in no event later than thirty (30) calendar days from receipt.

3xxw collects the following categories of personal data from players and platform visitors:

3xxw does not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless specifically required by applicable law for identity verification purposes.

3xxw collects personal data through the following means:

• Direct Collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or responding to any 3xxw survey or promotion.
• Automated Collection: Technical and usage data collected automatically when you access the 3xxw platform, via server logs, session cookies, and analytics tools embedded in the platform.
• Payment Processors: Transaction confirmation data received from MFS providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) in connection with deposits and withdrawals you initiate.
• Identity Verification Partners: Data received from third-party KYC service providers when verifying the authenticity of identity documents submitted by players.
• Fraud Prevention Services: Risk signals and device fingerprint data received from fraud-detection partners used to protect the security of the 3xxw platform and its player base.

3xxw uses the personal data it collects for the following purposes:

• Account Administration: Creating, maintaining, and managing your 3xxw player account, including processing deposits, withdrawals, bets, and bonus credits.
• Identity & Age Verification: Confirming that you meet the 21+ age requirement and that the identity information you have provided is accurate and verifiable.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, money laundering, and other prohibited conduct as described in the 3xxw Terms & Conditions.
• Responsible Gaming Compliance: Monitoring betting patterns and account activity to identify players who may be at risk of problem gambling, and to enforce self-exclusion, deposit limits, and cool-off periods requested by players.
• Customer Support: Responding to enquiries, resolving disputes, and providing assistance via live chat, email, or WhatsApp.
• Platform Improvement: Analysing anonymised usage data to understand how the 3xxw platform is used, identify performance issues, and develop new features and products.
• Legal & Regulatory Compliance: Retaining records as required by applicable law, responding to lawful requests from regulatory or law enforcement authorities, and defending legal claims involving 3xxw.
• Promotional Communications: Sending you information about 3xxw promotions, bonuses, and new features where you have consented to receive such communications. You may withdraw this consent at any time by contacting support.

3xxw does not use automated decision-making or profiling processes that produce legal or similarly significant effects on players without human review.

3xxw processes your personal data on one or more of the following legal bases depending on the specific processing activity involved:

• Contractual Necessity: Processing is necessary to perform the contract between you and 3xxw (i.e., to operate your account, process bets, handle deposits and withdrawals, and deliver the services described in the Terms & Conditions).
• Consent: Where you have given explicit consent to a specific processing activity, such as receiving promotional communications or submitting to enhanced identity verification. You may withdraw consent at any time without affecting the lawfulness of prior processing.
• Legitimate Interests: Processing is necessary for 3xxw's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your fundamental rights and freedoms.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including anti-money laundering (AML) record-keeping requirements and responses to lawful requests from authorities.

3xxw does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. Data may be shared with the following categories of recipients only to the extent strictly necessary:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard) receive the minimum data required to process deposit and withdrawal transactions you initiate.
• Identity Verification Partners: KYC service providers receive identity document data submitted by players during account verification. These partners are contractually bound to process data only for verification purposes.
• Fraud & Security Service Providers: Fraud detection and device-risk assessment tools that assist 3xxw in identifying and preventing fraudulent activity on the platform.
• IT & Infrastructure Providers: Cloud hosting, content delivery, and database service providers who store and process platform data on behalf of 3xxw under strict data processing agreements.
• Professional Advisers: Legal counsel, auditors, or accountants where disclosure is necessary for the conduct of professional services engaged by 3xxw.
• Law Enforcement & Regulatory Authorities: Where 3xxw is required by law or by a lawful order to disclose data to government bodies, regulatory authorities, or law enforcement agencies, 3xxw will comply with such requirements and, where legally permissible, will notify the affected player.

All third-party service providers who handle 3xxw player data are required to maintain the confidentiality of that data and to process it only in accordance with 3xxw's instructions and applicable law.

3xxw handles payment data with the highest level of care. Full payment account credentials — including complete bKash or Nagad account numbers and full card numbers — are never stored in plain text on 3xxw servers. Payment transactions are processed through encrypted channels directly with the relevant payment service provider.

3xxw retains transaction records (amounts, timestamps, transaction IDs, and partial account identifiers) for the period required to comply with financial record-keeping obligations and to resolve any transaction disputes. These records are stored in encrypted form with access restricted to authorised 3xxw personnel only.

Withdrawal payments are made exclusively to a payment account registered in the same name as the 3xxw player account. This requirement exists to prevent money laundering and to protect players against fraud. Third-party payment requests will not be processed.

3xxw uses cookies and similar technologies on the 3xxw platform for the following purposes:

• Essential Cookies: Required for the platform to function correctly. These include session cookies that maintain your logged-in state while you navigate the platform, and security cookies that help prevent cross-site request forgery. These cookies cannot be disabled without impairing platform functionality.
• Analytics Cookies: Used to collect anonymised data about how players interact with the 3xxw platform, which pages are visited most frequently, and where technical errors occur. This data is used solely to improve platform performance and user experience.
• Preference Cookies: Store your language, display, and interface preferences so that your experience is consistent across visits.

3xxw does not use advertising cookies, cross-site tracking pixels, or any cookies that build a profile of you for the purpose of targeted advertising on third-party platforms.

You may manage or delete cookies through your browser settings at any time. Disabling essential cookies will impair the functionality of the 3xxw platform and may prevent you from logging in or completing transactions.

3xxw retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active Account Data: Retained for the duration of your active 3xxw account relationship plus a minimum of five (5) years following account closure, to satisfy anti-money laundering record-keeping obligations.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years from the date of the transaction, in accordance with applicable financial record-keeping requirements.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Support Communications: Customer service chat transcripts and email correspondence are retained for two (2) years from the date of the interaction, or longer if the matter relates to an ongoing or anticipated legal dispute.
• Technical & Usage Data: Server logs and usage analytics data are retained for a maximum of twenty-four (24) months, after which they are anonymised or deleted.
• Self-Excluded Player Data: Where a player has requested self-exclusion, 3xxw retains a record of the exclusion for the full duration of the exclusion period to prevent re-registration. This record is retained even if the player requests general data deletion.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

3xxw implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 3xxw platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal and financial data stored on 3xxw servers is encrypted at rest using strong encryption algorithms.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. 3xxw personnel with access to player data are subject to confidentiality obligations and regular security training.
• Intrusion Detection: 3xxw employs automated monitoring systems that detect and alert on unusual access patterns, potential intrusion attempts, and security anomalies in real time.
• Regular Security Reviews: 3xxw conducts periodic reviews of its security practices, infrastructure, and third-party service providers to identify and address potential vulnerabilities.

While 3xxw takes all reasonable measures to protect your data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their 3xxw accounts and to avoid accessing the platform on shared or public devices. If you suspect your account has been compromised, contact 3xxw support immediately at [email protected].

As a 3xxw player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact 3xxw support at [email protected] with the subject line "Data Rights Request":

• Right of Access: You may request a copy of the personal data 3xxw holds about you, together with information about how that data is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your 3xxw account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 3xxw's legal retention obligations. Note that data required for AML compliance, fraud prevention, or active dispute resolution cannot be deleted until the applicable retention period has elapsed.
• Right to Restriction: You may request that 3xxw restricts the processing of your data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over deletion.
• Right to Data Portability: You may request a copy of the personal data you have provided to 3xxw in a structured, commonly used, machine-readable format, where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You may object to the processing of your personal data where 3xxw relies on legitimate interests as the legal basis, unless 3xxw can demonstrate compelling legitimate grounds that override your interests.

3xxw will respond to all data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by up to a further sixty (60) days, in which case 3xxw will notify you of the extension and the reasons for it.

The 3xxw platform is strictly intended for individuals aged 21 years and above. 3xxw does not knowingly collect personal data from persons under 21 years of age. If you believe that a person under 21 has registered an account on the 3xxw platform or has submitted personal data to 3xxw, please notify us immediately at [email protected].

Upon receiving credible notification or independently identifying that a player is under 21 years of age, 3xxw will immediately suspend the account in question, delete all personal data associated with the underage account to the extent not required for legal record-keeping, and forfeit any balance or winnings accrued in that account.

3xxw employs age verification mechanisms during the registration and KYC processes specifically to prevent underage gambling. These mechanisms are subject to ongoing review and improvement.

3xxw processes certain player data specifically to support its responsible gaming programme. This includes analysis of betting frequency, session duration, deposit patterns, and account activity to identify players who may be exhibiting signs of problem gambling.

Where such indicators are identified, 3xxw may contact the player proactively to offer responsible gaming tools such as deposit limits, session time reminders, cool-off periods, or self-exclusion. Players are also able to self-refer to these tools at any time through the account settings area.

Responsible gaming data — including records of self-exclusion periods, voluntary deposit limits, and player risk assessments — is treated with the highest level of confidentiality and is not shared with any third party except where required by applicable law. This data is retained for the full duration of any applicable exclusion period and for a minimum of five (5) years thereafter to prevent circumvention of self-exclusion through re-registration.

For more information about 3xxw's responsible gaming tools and policies, please visit the Responsible Gaming page.

3xxw reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, industry standards, or 3xxw's data processing practices. The updated policy will be published on this page with a revised effective date.

Where changes are material — meaning they significantly affect the way 3xxw processes your personal data or the rights available to you — 3xxw will endeavour to notify registered players via their registered email address or via a platform notification prior to the changes taking effect.

Your continued use of the 3xxw platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised policy, you must cease using the platform and contact support to arrange account closure and data deletion where applicable.

This Privacy Policy was last reviewed and updated in January 2026. The authoritative version is the English-language version published at https://3xxw.io/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data by 3xxw, please contact our Data Support team using the details below. All communications should be made in English.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
• Live Chat: Available 24/7 via the 3xxw platform after login
• WhatsApp: +880 1700 000000 (plain text — not a clickable link)
• Response Time: Under 4 hours for email; under 2 minutes for live chat

For responsible gaming-related data requests, including self-exclusion records or betting history reports, please visit the Responsible Gaming page or raise your request directly via live chat for fastest response.